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Responsible Gaming

1. Can I remove a previously set limit/block on my account?
If you set any limit or block on your account and wish to change them back or increase your limits you will have a cooling off period of 7 days. After this time, please contact our Support.
2. Can I put a temporary block on my account?
IKIBU gives you the option to close your account for a specified period. Head over to "My Account" and select the "Limits" page for further information. You can also contact our Support if you have any questions.
3. Can I limit how much I play?

Deposit limits:

At any time you wish you can choose to restrict the amount you want to deposit either daily, weekly or monthly.

Session limits:.

With your session limit you can opt to play for a pre-determined amount of time per day, week or month.

Loss Limits:

If you wish to ensure you don’t surpass a specific loss amount you can use our loss limiting tool, this tool will allow you to set a pre-defined loss per day, week, month

Wagering limits:

You can also opt to set yourself wagering limits. This tool will allow you to restrict the amount you bet, either per day, week or monthly.
This can all be set up in the limits section of my account

Gameplay

1. Can I view my gameplay history?
You can check your Gaming History in the 'Transactions' section in your account. For further information, you can always contact our Support.
2. Why are the games I’m playing not playing at usual speed?
You may have a problem with your internet connection. Check that your internet is running smoothly and no other devices are using significant amount of bandwidth. Some of the games may also require more resources from your computer than others so check that your computer is not running any other applications.
3. Why is my game not loading?
To be able to play in our Casino, you need to have Java installed. You can download Java here: www.java.com/en. Please also make sure you have the latest version of Flash installed. You can download Flash here: www.get.adobe.com. If the game is still not loading, please contact our Support.
4. What do I do if my game has frozen?
If your game has frozen then try refreshing the page. Every spin you make is logged and stored on a server so once the page has reloaded you can pick up right where you left off. In the event that your game freezes in the middle of the round then the game will be completed on the server and any winnings will be paid out accordingly.

Security

1. Is my personal information secure?
Nothing is more important than ensuring your personal information is kept secure and safe. We will never ask you for your password, you can reset your password via our onsite password recovery tool.
2. Are my funds secure?
In addition to SSL encryption, we secure all deposits and withdrawals wit the Payment Card Industry Data Security Standard (PCI DSS) security protocols. As well as the PCI DSS, we keep all deposited funds in a segregated bank account.
3. Is it safe to play at Ikibu?
Security is our highest priority here at Ikibu.com. We utilize highly sophisticated SSL (Secure Socket Layer) data encryption algorithms, these are the same tool that are used in global financial institutions.

Loyalty

1. How do I unlock a village?
No-one said travelling through the Ikibu was going to be easy… you will unlock a new village by playing slots.
2. Can I save my seeds?
Of course. Iki’s often save seeds, that way they can harvest a bigger bonus! You can spend seeds as you please within the Shop.
3. How do I spend seeds?
Simply head over to the shop and you’ll discover multiple ways to spend those sweet, sweet seeds.
4. How do I earn seeds?
Seeds are earned and added to your seed balance when you reach a new village. Your total seed harvest can change according to your wagering between camps.
5. Do my seeds expire?
No. Seeds do not expire.

Bonuses/Shop

1. Do my bonuses expire?
Casino bonuses will expire after 30 days.
2. Can I reverse a bonus I have purchased with seeds?
No, so spend some time looking through the shop before you blow those hard earned seeds! You can however cancel a bonus. Please contact support to do this.
3. How do I view my seed balance?
You can view your seed balance in the right hand navigation bar once you are logged in. Alternatively head over to the journey page or shop.
4. How do I unlock additional shop items?
More shop items are unlocked as you progress through the island of Ikibu.
5. Can I view my bonus progression?
You can view your bonus progression within the ‘Bonuses’ section of ‘My Account’.
6. Can I withdraw my bonus money?
Only once you have covered the wagering requirement.
7. How is the wagering requirement calculated?
A wagering requirement is the total bet amount you have to achieve before being able to withdraw your bonus winnings. - Slots 100% - Classic slots 75% - Bloodsuckers, 1429 Uncharted Seas, Jackpot Jester 6000, Jackpot Jester Wild Nudge 75% - All table games & Live Casino 10% - Video Poker 0%
8. What deposit bonuses can I use?
Upon your first deposit you will receive 2500 seeds and a deposit bonus of 100% (up to £100) of your deposit amount with a minimum deposit of £20. Example: Deposit £100 first time receive a bonus of £100 on top of your initial deposit amount. On your second deposit you will receive 2500 seeds and a deposit bonus of 50% (up to £100) of you your deposit amount with a minimum deposit of £20

Withdrawing

1. What withdrawal methods can I use?
We offer withdrawals via the following methods: Visa, Trustly, Skrill, Neteller, Euteller, EcoPayz, Paysafe, Zimpler
2. My withdrawal hasn’t been accepted. Why?
In some cases, we may require further information from you to accept your withdrawal. Please contact customer service for help if your withdrawal has not been accepted and you have not heard from us.
3. How long will my withdrawal take to reach my account?
We try to process all withdrawals within 24 hours. However, in some cases we may have to contact you in order to finalize the withdrawal. Once processed, your withdrawal should reach you instantly depending on your payment method. For instance, Visa & Bank Transfers can take up to 3 banking days. If your withdrawal has not reached you after 3 days of conformation of withdrawal from us please contact us and we will try to rectify this problem as soon as possible.
4. Can I withdraw using a different method than what I deposited with?
We usually require withdrawal’s to be done via the same method that you deposited with. This is purely for security reasons.

Deposits

1. Will my deposit be instant?
In very rare cases, depending on your payment method your balance may take a few minutes to show the change. If this happens, try refreshing your browser. If your balance still hasn’t been updated contact our customer support team who will be happy to assist.
2. Do I have to pay a fee when I make a deposit?
Depending on the payment method to deposit used you may be charged a small fee. Please visit the payments page for more details.
3. What is the minimum and maximum I can deposit?
Minimum and maximum deposits vary by payment method. Please see the above table for details or visit the payments page for more details
4. I can’t deposit. How can I fix it?
Before contacting customer support try the following troubleshooting tips: Please check you have the required funds within your chosen deposit method (Bank transfer, credit card, Neteller, etc.) Make sure you have filled out all fields correctly. If you have attempted to deposit using MasterCard or Visa please make sure you have entered the correct details during the verification process. If you are still experiencing issues with depositing do not hesitate to contact customer support.
5. What deposit methods can I use?
At IKIBU there are a variety of ways to deposit into your account to decide what method works best for you please visit our payments page or refer to the table below. Ikibu is based in Ta' Xbiex, Malta.
Option Deposit Withdraw Deposit Fee Withdrawal Fee
0% 0%
0% 0%
0% 0%
0% 0%
0% 0%
0% 0%
0% 0%
0% 0%

My Account

1. Can I edit my account details?
If you notice a mistake on your account details please contact out customer support through live chat or email as soon as possible.
2. How do I verify my account details?

In order to become a fully fledged member of the Ikibu tribe you must go through the initiation process known to some as verification… Fortunately it’s no way near as daunting as it sounds. If you would like to verify your account, you can do so at any time by uploading the below documents through the upload functionality within the ‘My Account’ page. If you are contacted by us with instructions on how to verify your account you may be asked to provide some of the following documents:

Photo ID. A photograph of your Passport, Driving License, or ID card. Photo ID must be valid and show the expiration date.

Address Verification. A photograph of a bank or credit card statement, utility bill containing your full name, address, date of issue and the identity of the sender. Please note that the document must not be older than 3 months and that the entire document is visible.

Bank Statement. If you have deposited with us via bank transfer or have made a withdrawal to your bank account you will have to provide a photograph of your bank statement or alternatively, a screenshot of your online bank showing the deposits to IKIBU. The account number and your full name must be fully visible.

Credit Card. If you have previously used a credit card with IKIBU then you will be required to send us a photograph of the front and back of said credit card.

3. I can’t log in. What do I do?
Please check your username and password are correct. Your username will be the email address you registered with. To check if your password is the reason you cannot log in, please request a password reset from the login page. If you are still experiencing difficulties logging into your account please contact customer support.
4. I’ve forgotten my username/password
Resetting your username or password could not be easier, simply click “forgot username or password” link on the log in page. You’ll then receive instructions on how to reset your username/password from there. Alternatively, you can contact our customer support team who will do their best to assist you.

Opening an account

1. How many accounts can I open?
Due to licensing laws we may only accept one account per customer.
2. What currencies can I play in?
You are currently able to register an account with IKIBU in the following currencies: GBP
3. I didn’t receive my activation code. What do I do?
If you did not receive an activation code within 5 minutes of requesting one, please check you have entered your mobile number correctly or alternatively contact our customer support.
4. Can I play from my country?
For legal and commercial reasons Ikibu do not open accounts for customers living in or operating from the following countries: American Samoa, Cyprus, Guam, Marshall Islands, Northern Mariana Islands, Puerto Rico, and Virgin Islands), Afghanistan, Algeria, Belgium, Bouvet Island, British Indian Ocean Territory, Bulgaria, Comoros, Czech Republic, Denmark, Ecuador, Estonia, Ethiopia, France, Greece, Greenland, Guam, Holy See (Vatican City State), Hong Kong, Hungary, India, Indonesia, Iran, Iraq, Ireland (sports betting prohibited), Israel, Italy, Jordan, Democratic People’s Republic of Korea, Kuwait, Libya, Malaysia, Montenegro, Myanmar, New Caledonia, Nigeria, Pakistan, Philippines, Poland, Portugal, Romania, Singapore, Slovenia, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Sudan, Spain, Sudan, Syria, The Faroe Islands, Turkey, Western Sahara, Yemen.
5. How do I open an account at Ikibu?
Starting your journey across Ikibu could not be more simple, all it requires is an email address and a phone number. Just click the Sign Up button and follow the instructions from there. It couldn’t be easier.
 
under the licence: 039575 (issued on 13 August 2015).

Gambling can be addictive. Play responsibly.

© Ikibu 2018